Refund policy

Elyzur returns and refunds

Contact us at elyzur.business@gmail.com with your order number if there is a problem with your order. We will explain the next steps and provide return instructions where needed. Please contact us before sending an item back, as products may ship from different suppliers.

Change of mind
We do not offer returns or refunds simply because you change your mind, find a lower price, or no longer want an item.

Problems with an item
If an item arrives damaged, is incorrect, or does not meet the Australian consumer guarantees, contact us as soon as practical. A description and photos, if available, can help us resolve the issue quickly, but they are not required to exercise your legal rights. Depending on the circumstances, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. We will cover reasonable return costs when required by law.

If an order cannot be supplied, we will contact you and arrange a refund for the unavailable item. Approved refunds are made to the original payment method; your payment provider determines when the funds appear.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Elyzur | ABN 69 783 795 361 | elyzur.business@gmail.com